Chaty

Features

Every module your WhatsApp team needs.

From multi-agent inbox to visual automation — explore what Chaty ships out of the box.

Shared Team Inbox

Multi-agent WhatsApp conversation management at scale

Chaty's shared inbox connects your official Meta WhatsApp Cloud API number so multiple agents can reply simultaneously from one dashboard. Complete with message status ticks, quick canned shortcuts, and media previews.

Key benefits

Eliminate agent collisions with active collision detection indicators
Assign chats automatically using round-robin or agent workload rules
Keep internal notes invisible to customers right inside the thread
Capability previewMeta Cloud API

Automated system operation

Runs on Next.js App Router with a MySQL-backed tenant layer.

No-Code Flow Automation Builder

Drag-and-drop conversational chatbot builder

Create 24/7 automated bots that qualify leads, answer FAQs, collect customer details, and hand off to human agents when needed. Powered by @xyflow/react canvas.

Key benefits

Build branching logic using visual nodes and edges
Trigger interactive WhatsApp buttons, list menus, and media templates
Pass lead attributes directly into your CRM or external webhooks
Capability previewMeta Cloud API

Automated system operation

Runs on Next.js App Router with a MySQL-backed tenant layer.

Leads & Kanban Sales Pipelines

Convert WhatsApp inquiries into visual pipeline deals

Seamlessly bridge chat and sales. Every conversation carries a lead card so reps immediately see deal value, stage, contact history, and notes.

Key benefits

Auto-generate Kanban cards when a new lead messages your WhatsApp number
Customize pipeline stages (New, Contacted, Qualified, Closed-Won)
Import existing leads via CSV or export contact lists effortlessly
Capability previewMeta Cloud API

Automated system operation

Runs on Next.js App Router with a MySQL-backed tenant layer.

Mass Broadcast Campaigns

Meta-approved template campaigns with deep delivery analytics

Reach your audience directly on the app they open 30+ times a day. Includes variables replacement for high personalization.

Key benefits

Send thousands of WhatsApp broadcast messages safely via official Meta API
Schedule campaigns and segment contacts by tags or pipeline status
Track real-time delivery, read rate, and reply conversion statistics
Capability previewMeta Cloud API

Automated system operation

Runs on Next.js App Router with a MySQL-backed tenant layer.

Trigger-Based Automations

Automate background tasks, tag assignments, and webhooks

Automate repetitive administrative tasks so your sales reps focus strictly on closing deals.

Key benefits

Set up keyword triggers (e.g. 'PRICING', 'SUPPORT', 'DEMO')
Auto-tag contacts based on conversation content or button clicks
Outbound webhooks to sync data with Shopify, WooCommerce, or custom ERPs
Capability previewMeta Cloud API

Automated system operation

Runs on Next.js App Router with a MySQL-backed tenant layer.

Multi-Agent & Role-Based Access Control

Granular permissions for owners, admins, and support agents

Maintain organizational security while giving team members the exact visibility they need.

Key benefits

Role hierarchy (Owner, Admin, Supervisor, Agent)
Restrict agents to viewing only their assigned conversations
Audit trail for agent actions and response times
Capability previewMeta Cloud API

Automated system operation

Runs on Next.js App Router with a MySQL-backed tenant layer.

Analytics & Performance Reports

Real-time insights into chat metrics and agent response speeds

Comprehensive dashboard charts powered by Recharts give managers clear visibility into team performance.

Key benefits

Measure Average First Response Time (FRT) and Resolution Time
Track daily conversation volume and peak chat hours
Monitor broadcast campaign ROI and conversion rates
Capability previewMeta Cloud API

Automated system operation

Runs on Next.js App Router with a MySQL-backed tenant layer.